Effective Date: April 2025
Welcome to KristalCoating.com, the official website of PT CST Bali Resort. We deeply value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or interact with our website, services, and communications.
By using our website, you agree to the practices described in this Privacy Policy. Please read it carefully.
Who We Are
KristalCoating.com is operated by:
PT CST Bali Resort
Jalan Uluwatu Gang Kelapa Buntu No 2, Kedonganan, Kuta, Badung, Bali, Indonesia.
We promote and deliver premium KristalBond nano glass coating solutions in Indonesia, offering specialized services for homeowners, hotels, villas, and businesses.
If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: info@kristalcoating.com
📱 WhatsApp: +62 811 131 815
Information We Collect
When you visit or interact with KristalCoating.com, we may collect the following types of information:
✅ Personal Information You Provide
- Name
- Email address
- Phone number or WhatsApp number
- Business name (if applicable)
- Inquiry details or messages you send to us
✅ Automatically Collected Information
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on the site
- Cookies and similar tracking data
✅ Third-Party Tools
We may use tools such as Google Analytics or Facebook Pixel to understand website traffic and improve our services. These tools may collect anonymized data about your usage.
How We Use Your Information
We only use your data for legitimate business purposes, including:
- Responding to your inquiries or requests
- Providing quotes, consultations, or service details
- Improving our website, products, and services
- Sending you important updates or promotional offers (with your consent)
- Monitoring website performance and preventing security issues
We do not sell or rent your personal information to third parties.
Cookies and Tracking
KristalCoating.com uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences (e.g., language or region)
- Analyze website traffic and usage patterns
- Improve site performance and functionality
You can adjust your browser settings to refuse or manage cookies, but note that some features of the site may not work properly if cookies are disabled.
Sharing Your Information
We may share your information only under the following circumstances:
✅ With trusted service providers who help us operate the website (e.g., hosting providers, analytics tools), under strict confidentiality agreements.
✅ When required by law or government authorities to comply with legal obligations.
✅ To protect the rights, property, or safety of KristalCoating.com, our customers, or others.
We do not share your personal information for third-party marketing or unrelated purposes.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
- Secure website encryption (HTTPS)
- Access controls within our team
- Regular data backups and monitoring
However, no system is completely foolproof. While we work hard to protect your data, we cannot guarantee absolute security. Please contact us immediately if you suspect any unauthorized access or suspicious activity.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
✅ Right to access the personal data we hold about you
✅ Right to request corrections or updates to your data
✅ Right to request deletion of your data (under certain conditions)
✅ Right to opt out of receiving promotional communications
You can exercise these rights by contacting us at info@kristalcoating.com.
Third-Party Links
Our website may include links to third-party websites (such as KristalBond.com or social media platforms). We are not responsible for the privacy practices or content of those external sites. We recommend reading their privacy policies before sharing any personal information.
Children’s Privacy
KristalCoating.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal data to us, please contact us immediately so we can take appropriate action.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
📧 Email: info@kristalcoating.com
📱 WhatsApp: +62 811 131 815
🏢 Address: PT CST Bali Resort, Jalan Uluwatu Gang Kelapa Buntu No 2, Kedonganan, Kuta, Badung, Bali (inside the office of Notary Mrs. Ni Luh Gede Purnawati, S.E., S.H., M.Kn.)
We are always happy to help clarify how we protect your privacy and ensure a safe, transparent experience for all our visitors.